Terms & Conditions

MAKING A PAYMENT

SECURITY POLICY

Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland.

Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable. Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL. So when making a payment through our site, you can be sure that you are completely protected.

REFUND POLICY

If you have paid by card, we will be happy to provide a refund if you chose the wrong payment processing option. We will process refunds once the original payment has cleared. It should be noted that the original payment can take between 3 and 5 working days, and likewise the refund can take a similar time to process.

Except as set out above, payments and your file will be taken and conducted in accordance with our standard terms and conditions of business. These would have delivered to you with our engagement letter. If you therefore require a refund for any other reason than having chosen the wrong payment option, you should refer to the terms and conditions and contact the solicitor dealing with your file.

If you need any assistance with a payment you have made please contact us for further information.