Ellen Paiano

Support Team – Paralegal

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“Ellen is a delight to have working in our support team. Ellen works diligently and patiently with colleagues and clients to ensure work is carried out to the highest of standards. ”

Helen Moore, Managing Director

Support Team

The support team is a critical part of the business’ success and they are highly commended for their work.

The support team provides support to both clients and legal advisers to ensure a high level of client care and proactivity. The support team is made up of front of house services, legal assistants, paralegals and trainee solicitors. The support team works in a collaborative way to ensure an impressive concierge service is available to our clients. Nothing is too much trouble for our support team.

Team Leader

The support team is managed by Rachel Toulmin, Solicitor. Rachel ensures that the team is provided with ongoing training and supervision to ensure quality in terms of work and support provided to clients.

Support Team Responsibilites

Front of house services to ensure a warm welcome
First point of contact for new enquiries
Administrative support
Client liaison in person, by telephone and email
Provision of terms and conditions
Dealing with subject access requests
Co-ordinating replies to subject access requests
Case management for employment or court proceedings
Preparing bundles and collating documents
Basic drafting of legal documents, pleadings and letters
Cost updates to client and insurers
Legal costings at the conclusion of a matter
Providing support to legal advisers where required

PROFESSIONAL HISTORY

The Company Solicitor
Nov 2023 – Present

Paralegal